The plumber has just left after fixing that leaky basement pipe. Ping—a phone alert asks you to rate their service. Hmm—if it wasn't an outright terrible job, do you give them three, four or five ...

Performance ratings are everywhere. Whether in the form of teaching evaluations for professors or star systems for ride-share drivers, ratings have become a central feature of how employers measure — ...

The clocks just turned back for daylight savings time, and managers can look forward to the upcoming performance appraisal season. Yes, every manager’s least favorite activity: constrained budgets, ...